Heather went to Toys R Us in Alpharetta, GA (Northpoint) to pick up a Wii game. She asked the clerk (who might have been the manager?) for this particular title. He claimed (a bold lie, he didn’t even look and Best Buy has had the game on their shelves for at least a week, maybe longer) that it was not out yet. He failed to actually check — he just didn’t want to deal with it, he was rude, and therefore they will not be getting any more of our money.
A similar situation happened to me at a gamestop off Mansel Rd. in GA as well only this time, the punk kid kept forgetting to give details like 20% less credit for a trade in game if you choose to take cash instead of store credit. The kid and his manager seemed to care more about “closing down the store and leaving” than taking care of customers. It’s pretty frustrating seeing the quality of the people hired by most large chains these days. Mom and pop shops might charge a little more, but the employees are typically curteous and take care to answer your questions instead of looking through you, giving you some half-assed answer like “what you see is what we have” and walking away, which is what happened to me at the Apple store at North-Point mall. I simply asked another employee and they checked in the warehouse (as I had asked the first guy to do) and found the item I wanted.
Toys R Us, Apple and Gamestop, get your acts together or your customer base is going to drop like a rock.
How I Roll