I initially had an individual iPhone developer account with Apple. When Drew and I founded return7, we wanted to migrate it to a corporate account (for several reasons). There wasn’t an option to do this and although I was bounced around quite a bit from department to department at Apple, an email and a phone call eventually resulted in Kelley H. helping us out. Kelley not only helped us transition the account to a corporate account, but has monitored it to make sure things went smoothly. A+ review for Apple’s customer service, as long as you don’t try to call that horrid 800 number, which I’ve never been able to get through to.
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So after a drawn out support ticket to Site5, someone finally listened. Huge thanks to Jessica, Tom, and Laurey at Site5. They are crediting the remainder of my money toward new service, waiving a “setup” fee and giving me 20% off my first 3 months of hosting. I’m pleased with that. The stability of the new server remains to be seen but at least now I know that it’s incredibly simple to migrate forums, etc. if I need to in the future. I just finished all of that (migration) so let me know if something’s messed up. Some older blog posts might be missing images, etc. but I think I’m just going to let that go, at this point.
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