Ultra Fail. Two years, two servers, worst uptime ever. Running my website on my own linux box via dsl is more reliable. Ditching them for linode.com. Migrating the final site tonight before I cancel. Honestly the worst hosting ever — they were great at first but they’re too big now. I hop on their live chat every day to tell them my server’s down again. Literally. Every. Day. Skip it and pay for linode or slicehost — it’s worth the extra 10 bucks a month.
Tag Archive for 'site5'
So after a drawn out support ticket to Site5, someone finally listened. Huge thanks to Jessica, Tom, and Laurey at Site5. They are crediting the remainder of my money toward new service, waiving a “setup” fee and giving me 20% off my first 3 months of hosting. I’m pleased with that. The stability of the new server remains to be seen but at least now I know that it’s incredibly simple to migrate forums, etc. if I need to in the future. I just finished all of that (migration) so let me know if something’s messed up. Some older blog posts might be missing images, etc. but I think I’m just going to let that go, at this point.
More downtime. ”robert.bush” claims Site5 will now look into it.
So up to this point, I’ve been very pleased with my hosting provider, Site5. Recently the quality of service (qos — not to be confused with the networking term) has taken a nose dive into the proverbial crapper. I started on a server (nocsmasher) getting my three 9s of service, happy as can be because it was reasonably cheap and only down here and there. Since I was happy, I prepaid for two years of service. Now, I understand that for shared hosting to make sense to a provider, they have to cram a lot of people onto a machine. I also understand that since a lot of people are crammed on a machine, said machine is more likely to have problems providing decent service to all of the users who have sites on it. What I don’t understand is why a red flag isn’t raised when this happens:
I’m a pretty patient guy and (imo) pretty reasonable too, but why can’t my provider get the hint that something could physically be wrong with the server? I’ve opened five tickets in less than two months and for each ticket, Site5 just rebooted the machine — they never fixed the problem, which is likely either a massive oversell or hardware issue. The number of tickets doesn’t reflect the number of times I used their online support and didn’t bother with a ticket or even the time I emailed their CEO and received no answer (not surprising, the guy’s probably busy and couldn’t give two craps about a shared hosting customer).
Now what? Am I screwed out of a year’s worth of service? Who should I switch to? Media Temple? I only pay about 9 bucks a month right now and I suppose I could swing another 11 dollars if the service is good.
Suggestions?
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