So up to this point, I’ve been very pleased with my hosting provider, Site5. Recently the quality of service (qos — not to be confused with the networking term) has taken a nose dive into the proverbial crapper. I started on a server (nocsmasher) getting my three 9s of service, happy as can be because it was reasonably cheap and only down here and there. Since I was happy, I prepaid for two years of service. Now, I understand that for shared hosting to make sense to a provider, they have to cram a lot of people onto a machine. I also understand that since a lot of people are crammed on a machine, said machine is more likely to have problems providing decent service to all of the users who have sites on it. What I don’t understand is why a red flag isn’t raised when this happens:
I’m a pretty patient guy and (imo) pretty reasonable too, but why can’t my provider get the hint that something could physically be wrong with the server? I’ve opened five tickets in less than two months and for each ticket, Site5 just rebooted the machine — they never fixed the problem, which is likely either a massive oversell or hardware issue. The number of tickets doesn’t reflect the number of times I used their online support and didn’t bother with a ticket or even the time I emailed their CEO and received no answer (not surprising, the guy’s probably busy and couldn’t give two craps about a shared hosting customer).
Now what? Am I screwed out of a year’s worth of service? Who should I switch to? Media Temple? I only pay about 9 bucks a month right now and I suppose I could swing another 11 dollars if the service is good.
Suggestions?
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